Logging time

Tracket is all about logging time and getting insight in who did what and when. The term time entry will be used when talking about logged time and its details.

What is a time entry?

Time entries are the core of Tracket. A time entry is always linked to a monday.com item and connects it to time. It can contain additional information using build-in and custom fields, creating more depth and insight in the work done.

A time entry consists of the following fields:

• monday.com board,

• monday.com item,

• monday.com subitem,

• monday.com team,

• date - the date the hours are logged on,

• category - a custom label, Learn more about categories ➜

• time - the number of hours,

• billable time - the number of billable hours,

• description - the description of the time entry,

• custom fields - additional selection fields with custom options. Learn more about custom fields ➜

Several fields can be changed to your liking using the time entry template; you can make fields required, create and update custom fields and change categories, allowing you to store all the information you need. Learn more about changing the time entry template ➜

Time entries are immutable, which means that, even though it is possible, time entries should not change. They should reflect the situation at a particular point in time.

Logging time

You can log your time from multiple places and views in Tracket.

In the Tracket board view, you can log your time via your timesheet. This gives you an overview of your weeks and the work that you have done.

In the item view, you can log time on a specific item and fully focus on it.

Supported in both views is the timer. Simply leave it running while you work, and come back when your task has finished!

Finally, the Tracket API is available to retrieve and create time entries.

Item hierarchy changes

It is possible that the hierarchy of a monday.com item, so on which board an item is located, which item is the "parent" of the subitem, changes after logging time on it. When you edit the time entry using the time entry form, we try to detect any of those changes. If we do detect changes, we will give you the opportunity to change it to the new situation.

However, if the item or board cannot be retrieved, due to deleting, archiving or permissions, you will see "Item/board couldn't be displayed" on your timesheet. The time entry still exists and still has the board and item id stored. Its only the details like the name that cannot be retrieved from monday.com. Please keep this in mind, since it will affect your timesheet and reports in Tracket.

Important

There is one very specific case when moving items. It results in asking you if you want to move an item to a board that starts with "Subitems of ..." (or the variant of your chosen monday.com language). Try to look for the item by selecting the new board instead, since "Subitems of ..." boards are not accessible. Due to technical reasons, we cannot detect this.

Time vs billable time

Besides "regular" time, you can log how much billable time has been spend on a monday.com item. In order to log billable time, a billable category must be added to the time entry. Billable time is a separate additional field. Regular time must always be filled in, while billable time can be optional.

A time entry consists of hours worked and a part that can be billed to the customer. The billable part can therefore, never exceed the hours worked.