The TOPdesk Jira Integration makes it possible to create or update a Jira issue based on activity in TOPdesk. We use TOPdesk's action sequences to make that happen. A Jira administrator can download pre-filled action sequences in the Jira app. A TOPdesk operator can import these action sequences in TOPdesk.
On the 7 of March 2023 TOPdesk have released a blog post detailing visual changes to the Action Sequences. This documentation has been updated to reflect these changes to the best extend possible.
Pre-filled action sequences
The Jira TOPdesk integration allows you to download pre-filled action sequences to make it easier to configure your automation process. A Jira admin can configure and download these action sequences in Jira. A TOPdesk operator can then import these in TOPdesk.