1.1. Agreement: this license agreement including all Annexes.
1.2. Annex: an annex to this Agreement which constitutes an inseparable part thereof.
1.3. Apps: the software app or apps developed by Avisi that Licensee orders from Avisi through the Atlassian Marketplace, including New Versions and Documentation. Apps can be available as Software Apps or Cloud Apps.
1.4. Atlassian Marketplace: the online platform operated by Atlassian, enabling the Apps to be downloaded and/or subscribed to.
1.5. Cloud Apps: Apps that are hosted on a server of Avisi or on servers of a third party appointed by Avisi. Cloud Apps may exclusively be used under a Subscription License.
1.6. Data Center Apps: Software Apps which may exclusively be used under a Subscription License.
1.7. Documentation: the user documentation regarding the Apps as provided by Avisi on its website.
1.8. End of Life: the moment Avisi does not support an App anymore, as announced on the Atlassian Marketplace.
1.9. End User: the natural person that uses the Apps, such as (inter alia) employees, clients, representatives, contractors, consultants or agents of Licensee.
1.10. End User License Agreement: the agreement that every End User has to accept, pertaining the conditions for use of the Apps, which is attached to this Agreement as Annex 1.
1.11. Error: the situation where an App does not perform in accordance with the Documentation.
1.12. Feedback: any feedback, comments or suggestions that Licensee or End User may provide to Avisi about or in connection with the Apps, including any ideas, concepts, know-how or techniques contained therein.
1.13. IP Rights: all rights of intellectual property, such as but not limited to copyrights, database rights, trademark rights, know-how, patent rights.
1.14. License: the right provided to Licensee by Avisi to use the Apps – as ordered by the Licensee – in accordance with the terms and conditions of the Agreement.
1.15. Licensee: the legal entity that enters into this Agreement with Avisi, including its legal representatives.
1.16. Maintenance: correcting Errors in the latest version of the Apps by providing New Versions.
1.17. Maintenance Subscription: an optional subscription for Maintenance and Support which can be obtained after the first year of using Server Apps.
1.18. Means of Authentication: data and/or means (or the combination of these) used by the Licensee and End User to verify his or her identity on the Apps, for example the combination of user name and password.
1.19. New Versions: any enhancements, upgrades, updates, bug fixes, patches, new versions and other modifications and amendments to Apps.
1.20. Perpetual License: a License on the basis of a one time payment, as stipulated in the Atlassian Marketplace, for the use of the Apps, which includes a prior determined period of Maintenance and Support (Server Apps).
1.21. Server Apps: Software Apps which may exclusively be used under a Perpetual License.
1.22. Services: making and keeping the Cloud Apps available to Licensee and End Users as Software-as-a-Service, providing Maintenance or any other agreed services.
1.23. Service Level Agreement or SLA: the service level agreement, setting out the service levels for Maintenance and Support by Avisi, which can be found as Annex 2.
1.24. Software Apps: Apps that are downloaded and installed on a server not owned, maintained or accessible by Avisi. Software Apps can be available as Server Apps or Data Center Apps. Subscription 1.25. License: a License based on a periodically payable fee, as stipulated in the Atlassian Marketplace, on the basis of which the Licensee is allowed to use the Apps and has the right for Maintenance and Support (Cloud and Data Center Apps).
1.26. Support: providing answers to questions of Licensee or its End Users by Avisi regarding the use and functionality of the Apps, as described in the SLA.
1.27. Trial License: a time-limited License that is free of charge, allowing Licensee and its End Users to evaluate and try out Apps